Billing and payments - honestly quite disappointing
Overall, the daily experience with billing and payments has not been what I expected. The invoicing process, which should be straightforward, often had inconsistencies with what was communicated during sign-up. Some automatic updates interfered with the billing dashboard, making it harder to verify charges on a regular basis. I found myself double-checking invoices multiple times due to unclear statements or new charges that weren’t well explained in advance. The payment process itself wasn’t as seamless as promised, with occasional delays in invoice generation and confusing follow-up emails. Support helped, but only after I had already spent considerable time trying to sort out my discrepancies. The element that I can grant was fine is the initial sign-up: that part generally proceeded without hitches. But after that, day-to-day management of payments felt cumbersome and frustrating. There were too many moments when I wondered if a software glitch was causing issues or if something else was going wrong behind the scenes. At the end of the day, I think the billing process needs a lot more polish and care to be truly usable every day.