billing and payments: frustrating overall experience
Honestly, the billing side of this whole thing was a pain more often than not. After the initial signup, I thought it would be smooth sailing but there's always some confusion about invoices popping up randomly. Sometimes the automatic payment system didn’t work as expected and I had to manually intervene more times than I wanted. Invoicing was inconsistent; some months the details were clear, and other times I wasn’t really sure what I was being charged for. Plus, the whole process felt slow day to day, like it was lagging behind other systems I've used. Support for billing questions was too slow or sometimes just didn’t solve the issue properly. I ended up wasting quite a bit of time sorting out payment problems. I must say the initial sign up was straightforward, that part was fine. But ongoing day-to-day billing was a hassle, so overall, I’m not satisfied with how this part behaved over the weeks I was using it.