Billing and payments felt like a never-ending loop
The whole billing and payment process was less than seamless. Every step seemed repetitive, with me having to confirm the same details multiple times, which was frustrating. Waiting for invoice updates or payment confirmations added unnecessary delay. I appreciated that the billing details were clear, but the constant back and forth made the experience feel dragging. Telephonic support was polite but couldn't always speed things up. Automatic updates for invoices were meant to help, but sometimes they added to the confusion due to delayed notifications. Signing up was fine, but after that, payments became quite a hassle compared to other platforms I have used. The system could benefit from reducing the repetition and streamlining the entire flow to save customers from wasting time and effort on routine confirmations.