Billing and payments did not match my expectations at all
I went in thinking the billing and payments would be straightforward and transparent but that wasn’t my experience at all. The invoicing seemed confusing and did not clearly align with what dialogs and information were presented during sign-up. There were several unexpected charges and a lack of detail that left me wondering if I was missing some terms. I also had a small reservation about the payment portal’s usability which felt less intuitive than I hoped. On calling support, the help was courteous but didn’t fully clarify what I needed, which added to my frustration. Overall, this process was disappointing and definitely did not meet the expectations set before I purchased the service. Honestly, it felt like I was figuring out a lot on my own which was something I wanted to avoid from the start.