Billing and payments: clear but less flexible than before
I previously used another service where the billing and payment system was more straightforward, so when I switched to WFHI, I found their process a bit more complex. On the positive side, the invoicing was generally clear and I appreciated that all charges were detailed on the bills without any hidden fees. The payment methods offered were sufficient, and the sign-up was mostly smooth. However, the main issue for me was the lack of payment flexibility. Unlike my prior experience, WFHI’s system did not easily accommodate adjustments or partial payments, which was a bit inconvenient. Also, some parts of the interface felt less intuitive than what I was used to, requiring more time to figure things out. The telephonic support was helpful but could have been faster in resolving billing questions. While the software and training seemed fine, my concern around this billing aspect slightly dampened the overall experience. Despite that, I acknowledge that for many users the system might work well, but it wasn’t quite what I preferred given my past usage. So, I give it 2 stars mostly due to how it compared with the options I had before.