Billing and payments clarity was not adequate
The billing and payment process was not clearly explained at any step. I had to review multiple invoices and billing statements to understand what was being charged. The terminology used on the invoices was often vague or inconsistent, which made it confusing to confirm details. The payment deadlines were mentioned but without enough prominent explanation about potential penalties or next steps if missed. My inquiries via telephonic support were answered, but the explanations felt impersonal and lacked detail, leaving me uncertain. There were documents I was supposed to receive as proof of payment, but I either got them late or not at all, which added to the confusion. Although the digital platform allowed for making payments with relative ease, the lack of comprehensive clarity meant that I had to double-check everything rather than feel confident in the process. On the whole, the billing side did not feel fully transparent, and I would advise others to be very careful when navigating it.