billing and payments all over the place, honestly
So the whole billing and payment thing felt kinda messy from the start. I didn’t get any clear instructions upfront and ended up figuring out most of it by trial and error. It’s like they expected me to just know how to check the invoices and handle the payments, which was confusing because the invoices themselves weren’t very straightforward. I mean, I’m fine with digital payments but the whole setup process for them was unclear, so I kept double-checking if I did it right. Customer support did help a bit when I called, but the wait times were annoying and sometimes I had to ask multiple times because different people gave me conflicting info. On the plus side, the payment portal was secure and didn’t give any errors, so that worked fine. Overall, I feel like if they just had one clear guide showing step-by-step how to manage billing and payments, it would save a lot of hassle. Right now it’s a bit frustrating and made me less confident about handling my account smoothly.