Billing and payment process was confusing and frustrating
I have to be honest, the billing and payment process with WFHI was quite frustrating for me. From the start, I found it difficult to understand how the invoicing worked and what exactly I was supposed to pay for. The documentation didn't clarify all the steps, so I spent a lot of time piecing things together on my own. Although the automatic updates kept the software current, the payment cycle itself didn’t feel very transparent. On the other hand, I appreciated that telephonic support was available, but even there, I felt they couldn't fully explain my billing questions, leaving me more confused. Overall, I had hoped for a more straightforward process, especially since managing payments is a critical part of using such a product. Given this experience, I cannot say the financial management side met my expectations at all.