Billing and payment process felt like I had to figure it out
Honestly, the billing and payment process with WFHI felt mostly like something I had to work out by myself. The sign-up went fine, but when it came to tracking invoices and understanding payment deadlines, it was not very straightforward. The billing dashboard wasn’t very intuitive, and I spent a lot of time clicking around to find the info I needed. The automatic updates sometimes changed layout or details in the invoice display without notices, which confused me. There was telephonic support available, but I had to push to get assistance with billing questions. They helped, but I wish the initial instructions and interface were clearer enough that I wouldn’t need to rely on support for basic clarifications. Payment options were there, but I had to figure out some parts on my own to feel confident that I was following the right process. So overall, the process felt like a bit of a maze, rather than a simple path, even though it ultimately worked out. This experience was mixed because I had to invest extra time and effort navigating billing compared to signing up or using other features.