Billing and payment? Not impressed
I've gotta say, dealing with the billing side of WFHI has been a bit frustrating. When I had questions, it wasn’t always easy to get a hold of someone, which meant waiting in limbo longer than I expected. The payment process itself worked fine once everything was sorted, and I can at least say the invoices were clear enough to understand what charges were for, so that part was okay. But when I needed assistance or clarity on a charge, responses were slow and sometimes seemed to miss the point, which was irritating. I know it’s not the end of the world, and the automated updates didn’t cause issues with billing, thankfully, but overall the people handling payment queries didn’t make it easy. I’d say if you’re someone who needs quick and clear support around payments, this might be a sticking point unless things improve.