Billing and payment info hard to find
I was really frustrated trying to figure out the billing and payment process because I couldn’t find the information I needed quickly. When I tried to look for my invoice details after signing up, I ended up clicking around the portal for way too long without any clear indication where to check. It was just one moment, but it really summed up the whole experience of navigating the payment section. The automatic updates and training didn’t touch on this part at all, and calling support took a while, with repetitive questions that didn’t actually resolve my concerns. The sign-up process promised a smooth experience but didn’t prepare me for how confusing the billing dashboard was. Even though I was able to complete the payment eventually, the lack of clear guidance or direct links in the software’s interface left me annoyed. It felt like a hassle to get a simple thing like payment proof or an invoice copy. From everything I saw, billing and payments are not easy to deal with in this system, which is disappointing and makes me doubt if I’d keep using this software longer term if this part doesn’t improve.