Billing aligned poorly with actual working hours
I signed up expecting the payment system to charge fairly based on the hours I can actually commit to using the software. However, the invoicing was set to a fixed schedule unrelated to my recorded usage or the hours I work in a day. It took a lot of effort on my part to adjust my expectations because billing was not flexible or tied to actual usage. I assume the system expected a certain daily time commitment that didn’t correspond with my varying hours, which made the charges feel disconnected from my work patterns. This disconnect meant I had to carefully track my usage separately and reconcile with their invoices manually. There was no automatic adjustment or pause option to fit changing hours, which added complexity to my payment process. The sign-up and payment interface was straightforward, but the billing model itself did not match my working style and caused me frustration over time.