Bill payment was more my headache than theirs
I expected the billing and payments process to be straightforward, but instead, I found myself having to figure out most of it on my own. The invoicing system wasn’t as clear as I'd hoped, and I had to dig through multiple screens to understand what I was being charged for each month. While the software automatically sends invoices, the payment confirmation wasn't obvious, making it hard to track if my payments cleared. I wish the onboarding had explained this better, as I spent more time sorting my invoices than I wanted. Support was available to confirm a few things after I called, so that worked reasonably well. However, the process left me feeling like I was managing the bills solo with only minimal guidance. A bit more straightforward payment navigation and clearer invoicing would help. They do update the software regularly, but that hasn’t improved the billing clarity yet. Overall, it was a struggle to figure out payments, and that’s why I can't give more than two stars.