Bilkul clear nahin tha jab samajh aaya
Maine starting mein socha tha ki support system theek-thaak hoga, par jab maine multiple calls kiye to mujhe lag raha tha ki baat ko samajhne mein bhi confusion hai. Jo training diye the uss hisaab se expectations high thi, par jab support team se baat hui toh wo usually delay mein rehte the aur har baar main apni baat ko dobara dobara repeat karna padta tha. Ek cheez acchi thi ki woh log generally politely baat karte the, lekin response time dekh ke patience bahut kam hota hai. Mujhe lagta tha ki sign-up ke time pe unhone bahut promising lagaya tha software aur support system ke baare mein, par asli experience vahaan clear nahin tha. Automatic updates kaafi ache hain, par support communication policies clear nahin hain, jo thoda frustrating hai. Overall, software recent features theek hain, par jab support kisike liye daal-dal ho toh kaam folad ki tarah nahi chal sakta. Mujhe laga tha ki helpdesk se main jaldi aur efficiently query resolve kar paunga, par yeh jugad utna smooth nahi tha.