Bilkul bekaar tha support, disappointing experience
Mujhe laga tha ki jab software mein koi problem aayegi toh support team meri madad karegi, par mera experience kuch aur hi tha. Jab maine issues report kiye to unki taraf se help milna mushkil tha. Jo bhi response aaye, wo delayed aur bhi confusing the, jisme mujhe samajhna pada ki asli problem kya hai. Telephonic support expected se kafi kam responsive tha, aur main baar baar explain karti rahi apni problem, par kisi ne bhi koi concrete solution nahi diya. Training sessions bhi mere sawalon ka jawab dene me supportive nahi the. Software ke automatic updates ne kuch functionalities ko aur complicate kar diya aur support team ne usme koi madad nahi ki. Main sochti thi ki ye sab mere liye smoothly chalega, lekin mera pura experience frustrating tha. Clearly, ye service mera kaam nahi kar pai.