Biggest help was the call handling demo
During the training, what made a mark on my confidence was when we got onto the live calling tool demo. That moment when I saw the dialer interface and practiced making calls through it really helped me understand the workflow more concretely. Before that, I was unsure about how smoothly I'd be able to operate the database while managing calls, but hearing the trainer walk us through the step-by-step process hammering just that part made me feel less nervous. Other parts of the onboarding were a blur; it felt somewhat generic or too fast at points, so I didn't absorb everything equally well. But the clarity gained from knowing how the calling and connection setup worked was key for me, and I approached the next sessions with more assurance. Still, I guess to get fully comfortable, I would have needed more time or perhaps some more personalized guidance beyond that.