Big surprise how much it didn't work as expected
I was really hopeful about this software because of what I read before buying, but the experience was frustrating from the start. The interface did not match the description I had seen, making it hard to access the calling tools and the dialer malfunctioned often, leading to interrupted calls. Onboarding was slow and repetitive, which irritated me since I wanted to get started quickly. Even the promised database feature felt clunky and didn't integrate smoothly with my workflow at all. Automatic updates seemed to break more than fix things, and telephonic support, while polite, wasn’t able to solve my issues promptly. Additionally, the invoicing and payment system was not as transparent as expected; finding relevant invoices took longer than it should have. Overall, the mismatch between expectations and reality took a toll on my patience and confidence in the product. I kept hoping things would improve but found the software consistently failing to deliver basic ease of use or effective support.