Bhav ummeed thi par support disappointed kiya
Mujhe laga tha ki jab bhi main software use karunga, support team se help lene mein relief milega, lekin wo experience disappoint kar gaya. Training ke baad jab technical issue aya mera dialer ke sath, toh support ne respond karne mein bahut waqt lagaya, jis wajah se main apna kaam timely nahi kar paya. Kabhi kabhi lagta hai jaise wo problem ko samajhne mein dilchaspi nahi lete. Uske baad se main thoda hesitant hoon phir se unse contact karne ko lekin agar future mein aur bhi complex issues aaye toh zarurat padegi to help mangne ka. Billing aur invoicing mein bhi time time par confusion raha jaisa ki updates ke asar ko follow karna mushkil tha. Jo bhi hoga, main careful ho kar use karta rahunga, lekin yeh support mera bharosa jeetne mein fail hua. Aise lagta hai jaise process thoda better manage hota toh main confident feel karta.