Bhai, setup mein zyada support nahi mila, kaafi frustrating tha
Mujhe pura setup karne mein bahut dikkat hui aur lagta hai ki support team ne utna help nahi kiya jitna expect kar rahi thi main. Shuruaati phase mein jo onboarding aur training thi, wo ek tarah se one-time cheez lagti hai. Lekin jo ongoing support chahiye tha, wo itna accessible nahi tha, jo frustrating raha kyunki roz ke kaam mein kabhi kabhi chhoti-moti technical problems aa gayi thi. Main chahti thi ki unhone telephonic support zyada frequent aur detail mein dete, taki har baar naye issues ko jaldi solve kiya ja sake. Software aur database access ke tools samajhne mein thoda time laga aur mujhe lagta hai ki agar unhone continuous support diya hota toh ye kaafi asaan hota. Payment aur invoice wale process mein bhi clarity nahi thi, ek baar invoice late aaye toh uski wajah se confusion badh gaya tha. Overall, ye impression mila ki setup mein zyada ek hi baar support mil raha hai, par regular follow-up mein improvement ki zarurat hai. Agar main apne dost se bataun toh kahungi ki ye product uske liye tabhi suitable hoga jab wo independent thoda ho, kyunki jitna support lagta hai wo consistently available nahi hai. Main thoda disappointed hu ki jo continuous communication aur madad chahiye thi, wo mila nahi ismein.