Better than what I feared from previous experiences
I had used some other remote workflow software before, and I was expecting the usual hassle with support—either long wait times or unclear instructions. But WFHI’s telephonic support took me by surprise. Compared to before, the agents were much more patient and actually walked me step-by-step through setting up the dialer and accessing the database. Unlike past experiences where I had to fumble through unknown dashboards, here the automatic updates kept the software intuitive, not confusing me with unwanted changes. Onboarding training matched well with what I was used to, but felt more modern and less drawn out. It was refreshing to reach someone who understood my questions fully and didn’t rush the call. Even the invoice and payment process felt seamless in comparison; no surprises there. I genuinely wasn’t expecting such a smooth communication experience, given what I’ve dealt with elsewhere. So I’m quite impressed and will likely continue using their software and training for future remote workflows.