Better than previous tools, but not perfect
Having used other remote workflow software before, my expectations for WFHI were quite defined. I found that the telephonic support here was more accessible and generally friendlier than past experiences, which made a difference when I was onboarding and learning to operate the dialer and database functions. Training was detailed and structured better in comparison to other platforms where I felt things were rushed. However, automatic updates occasionally triggered interface changes that weren't fully explained beforehand, which caused minor disruptions. Payment and invoicing were clearer and more straightforward than I'd anticipated too. While it’s not flawless and occasionally requires some adaptation, I would say the platform delivers a more user-friendly and communicative experience than what I'd dealt with before.