Better than previous, but missing advanced analytics
Having used various remote workflow softwares before, I found WFHI to be a definite step up in terms of ease of onboarding and training quality. The sign-up and invoicing process was smoother compared to others I've experienced, where those steps often felt cumbersome. The calling tools and dialer worked reliably during my trials, with minimal glitches, which was a relief. However, I did notice the absence of more advanced analytics on call outcomes and database usage, which I had found useful in past tools. That said, the automatic updates keep the software fresh without hassle. The telephonic support was efficient, but I would have liked slightly more depth in technical explanations at times. Overall, a solid platform but missing some high-level features I've seen elsewhere.