better than older support but still room to grow
Compared to other support systems I've used before, the telephonic support here was somewhat better but still far from perfect. I appreciated the polite tone and the willingness to help, but responses often took longer than I expected. At times, the explanations weren't as thorough as I'd hoped, which left me confused about certain features in the dialer and database. The training materials seemed decent but sometimes lacked clarity on newer updates. While I acknowledge that the automatic updates worked fine and the software behaved reliably during daily use, the communication side did feel a bit lacking. I was hoping for more proactive check-ins or quicker problem-solving when issues arose. So, while this support is alright compared to what I've encountered before, I’m left wanting a more efficient and clearer help experience going forward.