Better than my old tool but missing smooth invoicing
Before using this service, I used a different product that was a bit clunky and complicated for accessing calling tools and managing the database. Coming to this software, I immediately noticed a cleaner interface and quicker response times when running calls and retrieving data. I expected the transition to be rough, but the setup and onboarding surprised me with how straightforward it was. I appreciated that the automatic updates didn’t interrupt my work, unlike my previous software where updates were disruptive. However, where it fell a little short was in the invoicing and payment process. Compared to what I was used to, which at least provided detailed invoice breakdowns and swift billing, this system was somewhat minimalistic and lacked certain billing clarity that I wanted. The telephonic support was responsive and helpful, which was an improvement on my previous experience. So overall, while the core software and training met or exceeded my expectations in ease of use and support, the payment side could use a bit more polish and transparency which was missing here.