Better than before in some ways, but also quite different
Having used other platforms before, I expected the sales and pre-purchase experience here to be similar. What I got was a bit of a mixed bag. The initial demos were informative and gave me a good sense of the software’s capabilities, which was definitely better than my previous service where support was less forthcoming. On the downside, I found the pre-purchase communication less proactive and sometimes slower to respond to detailed questions about features compared to what I was used to. There were moments when I had to wait longer than expected to clarify things before deciding to proceed. While it improved on some fronts like software updates and database integration compared to my last provider, it also left me wondering if sales support could be more transparent and timely. So it’s a trade-off between better tech and slightly less attentive pre-sale interaction.