Better than before in some areas, but also frustrating in others
I came from using another platform that felt more intuitive, so I was hopeful WFHI would be an upgrade. In some ways, it is, especially with how their automatic updates work — they run smoothly without disrupting my tasks. Also, the payment process was straightforward, which I appreciated. But compared to what I was used to, the onboarding felt clunkier and less guided, so I spent extra time trying to get the dialer and database features working as expected. On top of that, the telephonic support was harder to reach at times, which made troubleshooting frustrating. The software itself is functional, but it doesn’t quite feel as polished as my previous experience. I think it's okay if you have patience, but I’d say it’s a mixed bag, more helpful in some respects but definitely not without its challenges.