Better support than I expected, overall smooth
I switched from another remote workflow system and was honestly unsure how the support and communication would stack up. The telephonic support with WFHI felt much more responsive. They didn’t just push me to documentation but actually talked me through the issues. Still, there was one time when the support hours didn’t quite match my work schedule, which made me wait longer than I hoped. But during regular hours, communication was clear and polite. The dialer tool was a minor challenge initially since I had used a different calling tool before, but once I adjusted, it worked well for my call workflow. I liked how the automatic updates didn’t disrupt my sessions, which felt much smoother than in my previous software. My main reservation is just the time zone mismatch for support sometimes, but overall, the journey felt professional and helpful. Signing up and invoicing was straightforward too, which added to the positive experience. I can see why many users appreciate this setup, even though it’s not perfect for everyone.