Better support than before but still room to improve
Having used other remote workflow software before, I was curious how WFHI’s support and communication would stack up. Overall, the telephonic support here is more responsive than what I experienced elsewhere. When the dialer didn't behave as expected, I was able to reach someone fairly quickly, who guided me through troubleshooting calmly. I also found that their follow-up after issues was a good touch that was missing from other providers. On the downside, sometimes the response lacked depth in technical explanations, making it difficult during complex problems. The onboarding flow was clear but could use more personalized touches, especially for people new to remote workflows. The automatic updates handled well most of the time, but occasionally caused minor interruptions in the calling tools, which was frustrating. Still, I appreciate the transparent communication and the fact that invoicing was straightforward without surprises. I would recommend WFHI based on the solid support and product stability, but I hope some finer training and technical support details improve soon.