Better support experience than alternatives, though missing some proactiveness
Looking back on my experience with their support compared to others I’ve used, I noticed a clear difference in how promptly and patiently they handled my questions. Unlike more automated or generic help desks I’d dealt with before, this support felt more personal and attentive, especially over the phone. The step-by-step guidance during onboarding made me feel they genuinely cared about my understanding, which wasn’t typical with other services I tried earlier. Despite these positives, I wish there had been more proactive updates about new features or changes without me having to ask. Regular communication beyond just fixing problems would have made their service stand out even more. Still, I would say the support was better than average, making a difference in how quickly I got comfortable using the software. Overall, I appreciated the quality of interaction even though a little more initiative in outreach could improve the experience further.