Better suited for new users, not those experienced with other platforms
You should consider that your training and onboarding process did not meet my expectations compared to other platforms I have used before. The sessions felt rushed and lacked the depth I needed to fully grasp how the database and calling tools functioned together. Your tutorials were regularly too generic, not offering the practical examples I am used to. The automatic updates often changed interface elements without clear notice, which disrupted the flow. I found your telephonic support slow to respond or unclear in instructions when I sought help during onboarding. While the invoicing and payment process was straightforward, I expected the software setup guidance to be more helpful. I believe your services might suit someone who has little prior experience and wants a basic introduction, but if you have some familiarity with remote workflow tools, you will likely find this too limited and frustrating. The onboarding did not build confidence for me to fully use the tools effectively. Improving in-depth and practical training resources and better advance notice on updates would improve the experience for users with prior knowledge.