Better for those who don’t mind hunting for answers
I had expected the support and communication from WFHI to be straightforward and proactive, but honestly, it was quite the opposite. Navigating their support resources was tougher than I thought it would be. Finding clear answers about the dialer setup or the database features required multiple calls and emails, which was frustrating compared to similar services where help is more immediate. On the one hand, I will say the telephonic support was polite and professional once I connected to someone. On the other hand, the overall experience felt like I had to do most of the legwork myself. If you prefer a smooth, hand-holding onboarding or quick problem-solving, this probably wouldn’t suit you well. But if you don’t mind piecing information together and have patience for back-and-forth, you might find it workable. The automatic updates also sometimes changed interface elements without much warning, which added to the confusion. So in summary, the service was okay but didn’t meet my expectations of ease when it came to accessing support and clear communication.