Better but also worse than what I'd used before
From the start, I have to say the new software didn't turn out to be better for me than my previous setup. I tried following all onboarding steps carefully, but I ran into issues with access and especially the database feature integration. The dialer function was also less intuitive, which was frustrating. I had it working nicely with my previous system where the calling and database were tightly linked, but here they felt disparate. Also, although support was available by phone, the responses were slower than I needed when I ran into trouble, which held me back from progressing smoothly. Still, I will admit that the automatic updates seem to keep things current without me needing to do much, which is a plus. The payment and invoicing process was at least straightforward, so that part was painless. Overall, I wanted an upgrade, but found this more of a sideways move with some drawbacks. It didn't suit my needs and caused delays I didn't face before, so I’m frustrated in comparison.