Best suited for self-starters, might need help again
I expected the onboarding to guide me through almost every step, but in reality, I encountered moments where I wasn’t sure if I was setting up the calling tools or database properly. Compared to other platforms I've tried, WFHI’s training gave me a solid start but left the last mile for me to figure out. It’s a positive experience because I learned a lot by solving issues myself; however, I would not say it completely prepared me to manage new updates without assistance. I suspect that next time I upgrade or integrate new features, I might reach out to support again. For someone comfortable with a little uncertainty and troubleshooting, this approach works well. Yet, those who prefer detailed, hand-held onboarding might find it somewhat lacking. The invoicing and payment process did not require additional help, which was a relief. So, while I found the overall onboarding effective, I acknowledge that I’ll likely need backup when tackling unfamiliar areas in future software versions or tools.