Best for those who can self-learn after some help
I found the initial training pretty detailed when I reached the step about using the calling tools and the dialer. However, I remember a particular moment when I needed help understanding how the database integration works within the workflow because the onboarding materials glossed over some specifics. After that, I felt that most of the sections were okay to manage on my own, but I’d probably want assistance again if I had to set up a new workflow from scratch. The invoicing and payment parts were straightforward, but overall, I think the product suits people who can manage self-learning well after getting some starter help. If someone prefers a fully guided training session throughout every phase, this might not be the best fit. The telephonic support was responsive when I called, but I didn’t need to use that much afterward. So, it's a mixed experience: good for those okay with some independent exploration, less so for complete beginners needing constant support.