Support communication had its ups and downs for me. The telephonic support was polite but often left

Support communication had its ups and downs for me. The telephonic support was polite but often left

Support communication had its ups and downs for me. The telephonic support was polite but often left me feeling I needed to research and learn a lot on my own. There were moments when labels and instructions weren't as clear as I would have liked, forcing me to spend extra time experimenting with the software features like the database and dialer. The onboarding material helped somewhat but didn't cover every detail, so I ended up piecing together info gradually. This setup wouldn’t suit someone wanting continuous hand-holding or immediate, fully detailed guidance. However, if you’re someone who doesn’t mind navigating some confusion and prefers figuring things out yourself, it might be workable. Automatic updates were smooth and didn’t complicate things. Overall, I found the experience mixed—there was helpful support but also a lot left to personal effort, so it really depends on what kind of user you are and how much independent work you want to do.