Best for self-starters, not ideal if you want hand-holding
Looking back at my experience with support and communication, I’d say this software suits someone who can navigate and troubleshoot on their own. Things were not explained particularly clearly in some areas, especially regarding how to optimize usage of the dialer and database features. The telephonic assistance was available but felt impersonal and limited in detail, so if you want someone to walk you through everything step-by-step, this might not be the best fit. That said, the written training was thorough but assumes you’re motivated to work through it. For those who prefer straightforward, hands-off support and can figure things out by themselves, it’s workable. But I learned that I had to be very patient and proactive to get comfortable using the tools, which isn’t for everyone.