Best for night owls, not for fixed day shifts
I have to say, the support team’s telephonic availability is quite specific in timing, which might actually suit folks who work evenings or night shifts well. For someone like me who sticks to a more traditional 9-to-5, the hours during which they can be contacted just didn’t line up with my working schedule. It was a bit frustrating trying to get through when I needed immediate help during my working hours. However, I do acknowledge that once I did get hold of support, their communication was clear and efficient which helped solve the issues in hand. Still, if your work hours don’t overlap with their support availability, it’s likely you’ll find it less convenient, especially when you depend on timely responses. In terms of software features fitting my workflow hours, there was no problem; the dialer and database integration worked fine no matter the time. So if you are someone whose active hours match the support schedule, this might work well for you. For others, it’s a bit of a mismatch and could complicate things when quick communication is essential. Sign-up and payment were easy enough, and automatic updates didn’t disrupt operations, which was a relief. Overall, useful but not the best fit for my specific hours.