Basically, they were responsive but not showroom shiny perfect
I had to talk to the team a lot before deciding to buy. Honestly, they answered my questions fairly quickly most times but sometimes it felt like I was repeating the same stuff; you'd think after a couple of chats they'd get the picture fully. The replies came in a reasonable time, so I can't complain about responsiveness per se. What I didn't get was a sense that they were pushing sales too aggressively, which is good, because I've dealt with pushy vendors before. Still, I wish some information was clearer upfront, so I wouldn't have had to chase them to explain certain terms about the invoicing and software features. Overall, I'd tell a friend that the communication is decent but not flawless and you'll probably have to clarify a few things yourself, so be ready for that.