basically OK but they handled the mess pretty well
I hit some issues early on where the database sync didn’t work like I thought it should and a few calls dropped unexpectedly when I was still figuring out the dialer. It was frustrating because I expected a much smoother start, but their support team was quick on the phone and didn’t waste time with excuses. They listened and helped me reset things step by step which solved most problems within a day. The invoicing and payment process itself was straightforward so no issues there, and updates didn’t disrupt anything once those initial bugs were fixed. I appreciated that they didn’t make it harder than it needed to be. So to put it simply, they messed it up at first but fixed it without much hassle, which is what matters. I understand that tech does sometimes go wrong, especially with remote workflow software, and this felt like a genuine attempt to sort it out fast. Overall I would say they handled the mishap better than I expected and I’m willing to keep using their product since the rest works fine now.