Basic steps worked but sequence could have been better
The support team finally got my various requests sorted, but the order in which they dealt with things wasn’t exactly sensible. I kept having to explain the same details multiple times because the issues were handled in a fragmented way. For example, they started helping me with software access problems before properly confirming my account details were set up, which just led to back and forth delays. The communication was clear enough once they were on the right track, but the sequence of troubleshooting felt inefficient overall. I ended up spending more time than I wanted just clarifying the basics before we could address the bigger software concerns. Still, by the end the problems did get resolved, even if I wished the steps had been planned more logically. It felt like they fixed everything in the end, though the process did wear me out a bit more than it should have.