basic issues handled okay, but buying experience was disappointing
The initial sign-up worked without much hassle, and the software itself was functional for what I needed. However, when things started going wrong, especially during invoicing where I saw discrepancies, the sales process didn’t handle it well. The communication felt slow and unclear, which lowered my confidence overall. I had to follow up several times to understand the payment terms and support availability. The telephonic assistance did help once I got through, but the whole experience left a lot to be desired. They managed to deliver the core product correctly, but the after-sale communication and support often felt reactive rather than proactive. It wasn’t a smooth path by any means, so I’d say it just barely fulfilled its basic job with room for significant improvement.