Bas tension ho gayi with their support yaar
Main software setup kar rahi thi aur kaafi simple laga initially, par jab problem aayi toh support ne jyada madad nahi ki. Phone pe call kiya toh baar-baar wait karvaya, aur jo agent mila uska response bhi thoda slow tha. Shayad workload zyada tha, lekin mujhe laga tha ki kuch quick solution milega. Jo training material diya tha, woh samajhne mein thoda tough lag raha tha, aur jab technical issue raise kiya toh unhone baad mein call back karne ka promise kiya, par call aayi hi nahi. Dialer tool bhi baar baar hang ho raha tha, jiski wajah se kaam ruk gaya tha. Database sync karna bhi baar-baar problem de raha tha, updates automatically toh ho rahe the, par un updates ka impact clear nahi hua mujhe. Payment and invoicing process smoothly toh chala, par jab communication kharaab ho jaata hai toh woh sab feeka lagta hai. Overall, disappointed hoon ki itna paisa de ke itna frustration hui, aur sadly thi mujhe lagta ki main aage is tool pe rely nahi karungi agar support aise hi rahega.