Bas telephonic support thoda theek tha
Maine training aur onboarding mein jo experience liya, usmein zyada disappoint woh tha ki response time bahut slow tha. Support team se contact karne mein kafi waqt lag gaya aur kai questions ke answer milne mein bhi deri hui. Lekin ek acchi baat yeh thi ki jab bhi support ne call liya, toh vo polite aur reasonably helpful thi. Training materials khud theek tha, par jab actual practical queries thi toh waha assistance kaafi limited tha. Dialer aur database features ko samajhne mein bhi thoda time zyada laga kyunki walkthroughs clearly defined nahi thi. Payment aur invoice ka process smooth raha, jisme koi exception nahi tha. Lekin overall mein, mujhe laga ki main zyada wait kar rahi thi especially jab main support contact kar rahi thi. Thoda aur proactive communication honi chahiye thi.