Bas sign-up process theek tha, baki sab thoda disappointing tha
Maine jab se decide kiya tha ki main aapka software try karunga, mujhe laga setup thoda straightforward hoga, lekin to sach kahu toh, bohot zyada one-off setup se zyada ongoing setup and tweaking lagti rahi. Sabse accha part yeh raha ki sign-up aur payment process samajhne me aur follow karne me bilkul clear tha, invoice bhi time se aaya, wo main appreciate karta hoon. Lekin baaki jo sales ke baad jo onboarding dikha, usme mujhe laga ki bahut bar bar baar baar changes karne pade, aur kabhi kabhi dialer tools bhi properly kaam nahi kar rahe the. Database management feature ko integrate karna bhi asaan nahi tha, kyunki har roz kuch na kuch update ya naya step samajhna parta tha. Mujhe lagta hai ke agar aapko ek bar properly sab samajh me aajaye, tabhi toh aap real mein aage badhoge, warna lagtaa hai ki process kabhi complete hi nahi hota. Support team se baat karne ka experience bhi average tha, kabhi kabhi response milti thi, kabhi nahi. Kuch cheezein aapke training modules me acchi lagi, par jo overall sales aur setup ka ongoing process tha usme kaafi risk tha ki main confuse ho jau. Mujhe lagta hai ki agar one-off setup thoda better hota, toh process thoda streamlined lagta, aur user friendly experience banta.