Bas response hi nahi tha
Main soch rahi thi ki sales aur pre-purchase process mein log jyada responsive honge, lekin mera experience aisa nahi tha. Jab maine sign-up kiya tha, toh shuruaat mein questions the mere paas software aur training ke baare mein, aur main chahti thi ki jaldi jawab mile, taaki main aage badh sakun. Lekin vaakayi response time bahut slow tha. Emails aur calls ka jawab der se milta tha aur kabhi kabhi lagta tha ki mera case dhyaan se nahi liya ja raha hai. Kisi point par to mujhe lagne laga ki main apna personal follow up khud kar rahi hoon, jabki main chahti thi ki system se pro-active response mile. Billing aur payment ke bare mein puchne par bhi itna detail nahi mila jitna chahiye tha. Onboarding aur training ki clarity ki baat karun toh thoda confusing tha, par yeh ek taraf theek tha kyunki kam se kam kuch basic guidance toh thi. Dialer aur database feature ke bare mein koi advance information timely nahi hui thi. Overall, sales and pre-purchase support itna efficient nahi tha jitna ki main expect karti thi. Isliye main yeh kahungi ki haan, response tha, but uskaafi kam aur deri se tha, jo mujhe lagta hai kisi friend ko bataungi - "Bhai, response toh mila, lekin usme der aur partial tha".