bare minimum help but way better software than before
Before I started using this platform, I had tried other remote workflow software that promised loads but delivered very little in terms of usability and support. I was expecting maybe a similar experience—that I'd be stuck figuring out what to do with confusing dashboards or waiting ages for updates to go through. But WFHI was surprisingly more intuitive and responsive. The onboarding flow got me started fairly quickly and the training modules didn't drag on unnecessarily. What really stood out was how well the calling tools and dialer are integrated with the database, which made managing contacts and calls feel seamless. Yes, there were moments when I wished for a bit more hand-holding during the early days, but honestly, I didn't feel lost. The invoicing and payment processes were straightforward enough, better than what I'd seen before. Telephonic support was helpful if I called in with questions too—even if responses were sometimes a bit slow. In general, I expected more hassle but found the software well put-together and usable from the get-go, which beats my past experiences hands down.