Balancing good training with daily ups and downs
Reflecting back on my time using this software, I can see both the positives and the negatives quite clearly. The initial training and onboarding were quite thorough and helped me understand how to use the dialer and database tools effectively. They were well-organized and the guidance was helpful, which I value. However, day to day, the experience was not always smooth. The software sometimes behaved unpredictably with connectivity issues or delays in updates that disrupted my workflow. Telephonic support was a mixed bag; some times they were responsive and supportive, other times less so, leaving me waiting longer than I wanted. Billing and invoicing were fine most times, and the payment process was generally straightforward. Still, the daily performance irregularities wore me down after a while. It's not a bad system overall but the balance between the good training phase and the inconsistencies in daily use made me question the overall reliability for longer term engagement.