Balanced yet uneven onboarding experience
Having tried similar software before, I expected the training and onboarding to be quite streamlined and structured. In actuality, the process felt less cohesive; some parts of the training were comprehensive and helped me understand key features quickly. On the other hand, other sections lacked detail and left me guessing about certain workflows. This mixed approach made the overall experience feel neither fully satisfactory nor entirely frustrating. Compared to other providers, the training did give me a solid start, but I still had to look up resources elsewhere to cover gaps. The onboarding flow was decent but would have benefited from clearer guidance, especially on using the calling tools and managing the database feature. While I appreciate the effort put into the training, there’s room for improvement to make the transition smoother and consistently helpful from start to finish.