Balanced view: training helped a bit, but self-learning was still much
The training and onboarding materials provided were somewhat helpful, especially for understanding the basic workflow of the software. However, I found that much of the setup required a lot of trial and error on my part, which was time-consuming. The initial training did cover the general dashboard features, but the specifics, like the database feature and how to integrate calling tools, were barely touched upon. I had to figure out how to use the dialer efficiently almost entirely on my own. While the documentation is present, it isn’t always easy to follow, and the support calls were sometimes slow to respond. On the positive side, the automatic updates didn’t disrupt my existing setup which I appreciate. But overall, I expected a more guided onboarding experience to reduce the guesswork, which wasn’t quite the case here.