Balanced view: support was helpful but mostly self-driven
The support from WFHI was basically very helpful, especially when I ran into invoicing or sign-up questions. It’s nice that there is telephonic support to rely on, even if you don’t call often. On the other hand, I found a lot of the software’s features and updates were something I had to explore on my own, without much formal guidance. The training was sufficient but felt a bit brief, so I was left figuring out the more complex tools myself over time. The automatic updates usually improved functionality but sometimes brought unexpected changes that took a while to get used to. So in a way, while the team is available when you need them, a big part of understanding the software and dialing system comes from self-teaching. I'd say that’s a double-edged sword: it’s good for people who like to learn by trial and error, but not ideal if you prefer detailed hand-holding. Overall, support was reliable but you’ll spend most of your time working things out yourself.